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RETURNS
We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.
RETURN REQUIREMENTS
- Merchandise must be returned within 30 days of the order delivery date.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Merchandise must have all tags, including any Hello Molly hangtags, attached.
- Any products marked 'FINAL SALE' cannot be returned or exchanged.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
- Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers.
- Swimwear can be returned as long as all hygiene stickers are intact.
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
Hello Molly offers 2 easy return options within the United States!
- Drop Off Return: For a faster, smarter and more secure return, use the button below, follow the on-site instructions and select ‘Drop Off Return’. From here, purchase a QR code to present to your nearest drop off location. Your return will be processed at the drop off location for you.
*You do not need to repackage your items for drop off returns. - Standard Post: If you do not have a drop off location near you, or if you prefer to use a trackable shipping label, use the button below, follow the on-site instructions and select ‘Standard Post’. From here, purchase and print the return label. Stick the label on your parcel and drop it off at your local Post Office or Box. Your return will be processed once we receive it at our warehouse.
*Your items must be properly packaged for standard post returns.
Hello Molly is not responsible for the cost of return shipping.
*Please note labels are not currently available for Alaska and Hawaii. We are sorry for any inconvenience. Please register your return and you will be given further details on how to complete the return.
Once you submit your payment, if using Drop Off Returns you will receive a QR Code and further instructions.
For Standard Post, you will receive a postage label.
Once you submit your payment, if using Happy Returns you will receive a QR Code and further instructions.
For Standard Post, you will receive a postage label.
We aim to process returns within 7 business days of receiving them in our warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you're concerned that your return has been delivered but not processed in a timely fashion, please contact us HERE
- Store credit can only be used on the Hello Molly website.
- Please treat store credit like cash.
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
- Store credit is valid for 12 months after the date of issue.
- Your use of store credit constitutes your agreement to our Terms & Conditions.
- You can view your store credit balance by logging into your Hello Molly account HERE.
The Hello Molly team thoroughly inspects goods before they are shipped out. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us HERE as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.
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